Running a WooCommerce store means juggling a lot at once. Performance scores, conversion rates, design, organic search that keeps shifting, and a steady drip of WordPress and WooCommerce updates on top. Something always needs attention.
We’ve spent years building the tools that help keep those plates spinning. Shoptimizer and CommerceKit are now trusted by more than 60,000 stores, from solo side-projects to agencies running dozens of sites.
And a fair few of those tools started life as a conversation. Someone gets in touch with our support team, asks “can it do this?”, and often enough the answer becomes our next feature. Over the years, feedback like that has led directly to some of the most useful and popular features in our products.
The catch is, those chats only happen one at a time, and only with the people who get in touch. We wanted to hear from everyone, including the folks who’d never think to open a ticket. So we’ve built a way to do exactly that.
We’ve just launched our first CommerceGurus Community Survey, and we’d love you to take part.
👉 Take the CommerceGurus Community Survey
Why we’re asking
Plenty of products go quiet the moment you’ve paid for them. The updates slow down, the roadmap disappears, and you’re left wondering whether anyone’s still home. That’s never been our way.
We’re still here, still shipping, and still replying to support tickets as founders. And as we’ve said, the best ideas tend to come straight from you.
The thing is, support conversations only reach so far. They happen with the customers who get in touch, and they’re usually about one specific store, right now.
A survey lets us step back, ask the bigger questions, and hear from the thousands of you we never get a ticket from. This is the whole community’s chance to help steer where our products go next.
In case you missed it
While we’ve got you, a quick heads-up, because if we’re honest, we’re as guilty as anyone of shipping things quietly and forgetting to make a fuss about them.
CommerceKit, our conversion toolkit, is now available as a standalone plugin. It replaces a whole stack of individual plugins with a single, performance-friendly package. So that’s Ajax search, sticky add-to-cart, order bumps, attribute swatches and more, all built to work together without dragging your store down.
And CommerceGurus Turbo, our brand-new performance plugin built specifically for WooCommerce, is here too. Rather than a general-purpose plugin bolted onto a store, it’s tuned for the way WooCommerce actually works.
What’s in the survey
We’re asking the questions we genuinely want the answers to:
- How you build: page builders, the block editor, or full site editing. This one shapes a lot of what comes next.
- How your store performs: how you rate your speed today, and whether you keep an eye on Core Web Vitals.
- Which CommerceKit modules you actually use: and, just as usefully, which ones you don’t.
- What you pair with us: the plugins and tools you rely on day to day alongside our products.
- Where we go next: the big one. From AI-assisted store building to the future direction of WooCommerce itself, we want to know what you’d have us work on first.
There’s room for free text throughout, too. If there’s a feature you wish was built in, or one small thing that would make your day-to-day easier, that’s exactly what we want to hear.
What happens next
Once the responses are in, we’ll pull everything together and publish the results. We’ll tell you what we’re planning to act on, and where we’ve decided against something, we’ll explain why rather than quietly letting it drop.
Your answers won’t dictate our roadmap. We’ve still got to weigh what’s right across 60,000 very different stores. But they’ll carry real weight, and we’ll read every last one.
The practical bit
It takes about five minutes, there are no wrong answers, just a genuine say in the products you use every day. The survey is open now and closes on August 14th, with the results to follow.
So grab a coffee, and tell us what you really think.
We’d love to hear what you think we should build next!
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